Nittan Europe, a UK manufacturer of conventional and addressable fire detection products sold globally, has launched the Nittan Elite Partner and Nittan Elite Distributor programme. The programmes have been developed to acknowledge and reward a select group of installation partners and product distributors that have shown commitment to promoting the Nittan brand and have undertaken product training to a high level in order to ensure the uppermost standards of customer service.
The first companies to be awarded Elite status by Nittan are Fire Technology Ireland (FTI), Dublin, as an Elite Partner, plus EU Fire & Security, Rochdale, Acorn Fire & Security Blackburn and Detection Supplies, Fordingbridge in the Elite Distributor category. The latter were presented with official wall plaques at FIREX 2017 by Nittan Europe Managing Director Mr Kadokura.
“Nittan has built an enviable reputation for first class fire detection products, but it’s essential to back that up with quality support” states Lee James, General Manager – Product Marketing, Nittan Europe. “Our new Elite programme identifies those installers and distributors that demonstrate loyalty to Nittan and have taken the time to invest in the brand by undertaking rigorous training on the full product range. As a manufacturer our end user contact is minimal, these customer facing companies are often the first experience people will have of Nittan so their product knowledge and commitment to Nittan is exceptionally important and deserves to be recognised. The key benefit for Elite members is that we can direct new customer enquiries to them as we know they are a safe pair of hands!”
Nittan will further expand the Elite scheme by monitoring and promoting further installation partners and product distributors to Elite status once key milestones have been achieved.
The launch of the Nittan Elite Partner and Elite Distributor programme is part of the company’s ongoing commitment to providing the best support possible for customers and comes close on the heels of the opening of a new Training Centre at Nittan’s Head Office in Old Woking, Surrey.
The Nittan Group has been at the forefront of the international fire protection industry since 1954 and has sales, R&D and manufacturing bases in four countries, including the UK. The company continuously innovates and strives for exceptional quality products that meet the highest of standards.